Support 24 x 7

Our SD has 3 ways of contact: the phone line, dedicated exclusively to the attention of our clients; the e-mail address, where all our Technical Support, Consulting and CA staff have access to; and CRM, where you can direct your request via the web .

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In an IT context, 24/7 support means a support service that is provided 24 hours a day and 7 days a week. ... This support generally includes support for those services that require running without disruption and downtime.

 

24/7 support is a kind of support that is available throughout the day, 7 days a week and 365 days a year. This simply means that the technical service is available around the clock. To provide such a seamless support, various methods are adopted:

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• Well-coordinated shifts – Various 24/7 support providers make use of properly coordinated shifts with dedicated shift staff.

• Geographical settings – Others make use of geographical settings, such offices make use of staff from around the globe in different time zones.